Mon-Fri 9am-6pm. By Appointment Only.

Frequently Asked Questions

We offer counselling to individuals looking for emotional or relational healing. The emotional issues that we typically address include: depression, anxiety, grief, trauma, insecurity, body image issue, anger or other emotional struggles. The relational challenges we typically address range from premarital, marital and parenting conflict. For cases that extend beyond our expertise, like pathological addiction and minors younger than 13 years old, we will refer our clients to specialised help.

It is normal to feel nervous for your first counselling session. Our counsellors are trained to provide a safe environment and help you ease into the process. For the first session, the counsellor would explain to you how counselling works and also ask questions to get to know you. The counsellor may also elicit from you what you seek to achieve through counselling. Feel free to ask questions to help you to better understand how it works.

No, because we provide counselling not psychiatric services. We don’t process insurance nor provide advice on medication. However, we can provide referrals for psychiatric treatment if we deem that medication can aid the counselling process.

Yes. We are registered clinical member with Singapore Association of Counselling (SAC), Membership No: C0493. Our practice is also strictly adhered to SAC code of ethic.

Absolutely. We uphold strict confidentiality in our practice to provide a safe environment for our clients. The SAC code of ethic requires us to breach confidentiality in these situations: if client poses potential harm to self or poses potential harm to another person.

As we are upholding the confidentiality of the session, we are also committed to the safety of our staff and clients. Therefore, we use a closed-circuit television system (“CCTV”) at our sites. ACC is aware that images of recognizable individuals, such as staff and site visitors, captured by the CCTV system constitute ‘personal data’, use of which is governed by data protection law. 

The purpose of the CCTV system is:

  • To increase the personal safety of our staff and visitors to our sites;
  • To support our health and safety measures;
  • To assist in identifying, apprehending and prosecuting any offenders on Company sites;
  • To protect the Company’s buildings and assets and those of its staff from intrusion, theft, vandalism, damage or disruption.
 
Access to recorded CCTV footage is restricted to a limited number of security staff. CCTV footage may only be accessed or disclosed to the extent necessary in order to deal with an incident which falls within the purpose identified above and CCTV footage will not be accessed or used for any other purpose. The images captured by the CCTV System will not be stored for any longer than is required in order to achieve the purposes identified above. CCTV footage will automatically be deleted on a 30-day rolling basis, unless specific images are required in order to deal with an incident or in order to respond to a request by an individual made under the law.

An individual counselling session last about 50 to 60 mins, a couple or family session lasts for 80 to 90 mins. The frequency of the sessions and the number of sessions will vary from case to case. Most clients will experience a positive change in their struggles after 5 to 6 sessions.

  • Individual therapy (60mins): $200
  • Online individual session (60mins): $180
  • Couple therapy (90mins): $300
  • Online Couple therapy (90mins): $280

Weekends and weekday appointments after 6pm will incur a $20 surcharge. You can make the payment through PayNow, Bank Transfer or through Credit Card payment.

Yes, we can provide online counselling service for you in English or Chinese. But if there is a risk of you hurting yourself or others, the online counselling may not be suitable for you. We would suggest that you seek support from your local mental health service professionals.

We render support to individuals with limited financial means. Please email us at [email protected] with relevant documents that prove your financial circumstances such as your student ID, your pay slip, CPF statement and etc. and an explanation of your financial circumstances. For eligible cases, we will offer a 25% discount off our board rates.

We render support to individuals with limited financial means. Please email us at [email protected]awaken.sg with relevant documents that prove your financial circumstances such as your student ID, your pay slip, CPF statement and etc. and an explanation of your financial circumstances. For eligible cases, we will offer a 10% to 20% discount off our board rates.

We render support to individuals with limited financial means. Please email us at [email protected] with relevant documents that prove your financial circumstances such as your student ID, your pay slip, CPF statement and etc. and an explanation of your financial circumstances. For eligible cases, we will offer a 25% discount off our board rates.

There are many benefits:

Firstly, it helps you to save at least $200 directly from a 6 sessions plan. The package also absorbs the peak hour surcharge and provide 3 free 15mins extra times should the session extends beyond 1 hour.

Secondly, by buying the package, you are also making a commitment that would give enough time and attention during this period to work through your issue.  The regular session will give you the momentum that you need for positive change.

Thirdly, it gives you the peace of mind to get the supports you need during difficult time without needing to worry for finance.

A 24-hours’ notice is required on all cancellations. For no-shows or late notice, you will be charged 50% of your counselling rate. The remaining 50% of the fee can be utilised for your next counselling session.

A 24-hours’ notice is required for rescheduling. To reschedule, you can access the appointment confirmation e-mail to reschedule. For late notice, please message us immediately at +65 8857 5573.

Yes, you can ask for refund as long as you have not utilized the session and it is within 6 months from the time of your booking.

If you are asking for refund from the package, the refund amount will be pro-rata according to the no. of sessions that have been utilized.

A 20% administrative charge applies to all the refund request.  You can submit your request by filling up this refund request form, we will process your request within 2 weeks upon the submission.

Yes, you can. Our room is charged start from $24/hour for weekdays morning, $26 for weekdays afternoon, evening & weekend. There will be 15mins transition time for every 1 hour booking. You should consider your session length and your administrative needs to determine how much time you need. If interested, please contact +65 8857 5573 or e-mail to [email protected].